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Independent Complaints Assessor cases
Details required for Independent Complaints Assessor cases correspondence including letters from customers and DSA evidence to support the case concerned. -
Theory Test Bookings
Theory Test Bookings including name, address, payment details, contact numbers, test time and location, any medical needs, completed test forms -
Road Safety Information System (RSIS)
Scanned images of the DL25s (driving test reports). The reports include candidate name, date of test, application reference, vehicle registration, examiner name and reference... -
Certificate of Professional Competence (CPC) system
Records of continual professional development of LGV and PCV drivers. Includes training organisation list and courses available including those offered by specific qualified... -
Contracts Database Records
Details of DSA contracts awarded and expiry/renewal dates -
Contract documents
Commercial details of contracts including Prices, quotations, tender evaluation, payment terms -
Joint Approvals Unit for Periodic Training Centre, Customer Relationship...
Joint Approvals Unit for Periodic Training (JAUPT) centre & course approvals - organisation & approved centre name & address, contact email & telephone no,... -
Theory Test Statistics and financial information
Theory Test Statistics and financial information including evidence of contractors performance, theory test performance and statistics, local plans & gross turnover -
Testing And Registration System (TARS) refunds
Details & copies of logos issued (Driver Certificate of Professional Competence and & SAFED). -
Telephone recordings
Telephone recording of Applications from Candidates for a theory test -
Revocation Files
Investigation documentation and evidence leading to decisions about revoking Approved Driving Instructor licences -
Requests for information
Data Protection Act section 29/35 Files. Details of requests for information including details of individuals and tests etc -
Quality Assurance reports
Record of findings and recommendations in Quality Assurance reports -
Quality Assurance database
Information used to ensure the consistency and quality of the driving test. -
Privacy Impact Assessment central register
Privacy Impact Assessment central register -
Policy Framework and policies
Policy Framework and policies -
Policies and Regulation of Investigatory Powers Act
Policies and Regulation of Investigatory Powers (RIPA) Applications/Authorisations detailing the reasons supporting the need for such investigation methods to be used. -
National Standards publication queries
A record of all queries raised via the National Standards publication on the website and associated pages - includes contact details for individuals raising queries, queries and... -
Monthly key performance indicators
Monthly key performance indicators. KPI 11 and KPI 18 includes booking number, Date of Test and Incident Number for all candidates who have had a test cancelled by Pearson, or... -
Integrated Register of Driver Trainers (IRDT)
IRDT includes smaller elements of the Approved Driving Instructor (ADI) Registration System process. Information includes details of ADI registration all instructors and...