% of external calls answered within 20 seconds - CYC

% of external calls answered within 20 seconds - CYC.

This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report.

*This indicator has been discontinued.

Data and Resources

Additional Info

Field Value
Last Updated August 19, 2021, 14:34 (UTC)
Created November 19, 2016, 23:50 (UTC)