Passenger experience

Data and Resources

• Table 4143 - Complaints by contact method and operatorODS

  Complaints by contact method and TOC- Table 14.6

• Table 4110 - Complaints per 100,000 journeysODS

  Complaints Rate - Table 14.8

• Table 4113 - Complaints per 100,000 journeys by operatorODS

  Complaints Rate by TOC - Table 14.9

• Table 4180 - National Rail Enquiries telephone serviceODS

  National Rail Enquiry Services (telephone enquiries received) - Table 14.13

• Table 4163 - Appeals closed by Transport Focus and London TravelWatch by operatorODS

  Appeals closed by Transport Focus and London TravelWatch by TOC - Table 14.15

• Table 4160 - Appeals categories closed by Transport Focus and London TravelWatchODS

  Complaint categories for appeals closed by Transport Focus and London...

• Table 4130 - Complaints categoriesODS

• Table 4133 - Complaints categories by operatorODS

• Table 4153 - Complaints responded to within 10 and 20 working days by operatorODS

• Table 4123 - Praise per 100,000 journeys by operatorODS

• Table 4170 - Passenger satisfaction with complaints handlingODS

• Table 4174 - Passenger satisfaction with complaints handling by operatorODS

• Table 4210 - Passenger assists and bookingsODS

• Table 4213 - Passenger assists by station operatorODS

• Table 4310 - Disabled persons railcards (DPRC) in circulation and issuedODS

• Table 4410 - Delay compensation claimsODS