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Customer Satisfaction - All
Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the... -
Customer Contact Centre Performance
Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The... -
Public Spaces Protection Orders: PSPO
Public Spaces Protection Orders (PSPOs) try to prevent particular things that are harming the quality of life of people in the local community. Police or accredited Council... -
Public Health Funeral details
Assisted Funerals conducted during a rolling year to date. The information shown is all that the Council can provide with regard to Public Health or Assisted Funerals. The... -
New Burdens Grant
The New Burdens Grant is paid by central government to local authorities under section 31 of the Local Government Act 2003. -
Annual Reports
The council has to publish various annual reports in line with legislation or best practice. These are published on our website but are brought together here in to 1 place for... -
Senior Staff Salaries
Salary details for Colchester's Chief Executive and senior officers. Pay is shown in £5,000 bandings as per the Data Transparency code. The full pay policy can be found at the... -
Number of Homes in the Borough
Total number of households using data supplied by the Valuation Office. This is updated as at 31 March of each year -
Trade Union Facility Time - Transparency Code
Information relating to trade unions within the Council Under the Data Transparency Code, we are required to update this information on an annual basis -
Staff Sickness
Staff sickness rate, measured in working days This information is published every 6 months, at the half year and year end. From 2017/18 onward sickness absence is reported as a... -
Performance
Resource showing Colchester Borough Council's strategic plan, performance & improvement framework, statement of accounts and other relevant information -
Policies
Details of all Council policies -
Number of Staff Employed
The 2016/17 figure includes new areas such as Garden Communities and Museum Traineeships, and externally funded posts to deliver community initiatives. Under the Data... -
Penalty Charge Notices Issued
Higher level penalty charge notices are a result of non payment within the initial payment window when issued. Further details about the North Essex Parking Partnership and its... -
Housing Benefit New claims and Changes
This indicator is part of the Council's corporate indicator set - K1 B1. These results are published every 6 months, at the half year and year end. The figure given is the... -
Council Tax Collection Rate
This indicator is part of the Council's corporate indicator set - K1 R1. These results are published every 6 months, at the half year and year end. The figure given is the... -
Waste Collection Contract
Colchester Borough Council runs its waste collection services in-house, so does not have an external waste collection contract in place -
Weekly Waste Collection Missed
This indicator is part of the Council's corporate indicator set - K1 W3. This information is published every 6 months, at the half year and year end. The figure given is the... -
Household Waste Reused, Recycled or Composted
This indicator is part of the Council's corporate indicator set - K1 W2. These figures are published every 6 months, at the half year and year end. The figure given is the... -
Residual Waste Per Household
This indicator is part of the Council's corporate indicator set - K1 W1. This information is published at the year end. The figure given is the amount of residual waste per...